Customer support specialist

July 24, 2023

Job Description

Providing technical and account support to users of crypto products and services,
Their duties may include troubleshooting technical issues, assisting with account recovery, processing transactions and resolving disputes, and providing information about cryptocurrency products and services.
Strong communication skills, a customer-focused approach, and the ability to work well under pressure,
Additionally, the specialist may need to be familiar with the basics of blockchain technology, cryptocurrencies, and crypto wallets, as well as have experience with customer service, problem-solving, and computer software.

Requirements

Prior customer service experience,
Knowledge of cryptocurrency products and services, and the ability to work flexible hours, including evenings and weekends.
A bachelor's degree in a related field, such as computer science or finance, may be preferred,
Excellent English and Russian
Experience with CRM software, and technical proficiency with computers and mobile devices.

About Swaps.app

Founded in Tallinn, Estonia, in 2019.

Swaps.app makes crypto accessible for individuals and businesses. Having a team of talents on board, we strive for change in the industry with cutting-edge technology and years of expertise. Join our journey towards building a human-centric, transparent, fraud-free crypto ecosystem that makes an impact.

Job info

LOCATION

Anywhere

CONTRACT

Full time

Level

Senior

Department

Administrative

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